AI in epilot

Vertical AI - specialised in the energy sector

Achieve better results and more robust analyses, thereby ensuring unparalleled efficiency, as epilot AI is specifically tailored to the energy market. Thanks to a unique pool of industry-specific data, it understands the unique challenges faced by energy suppliers, network operators and solution providers – and it becomes even smarter with every new customer.

More about the epilot Vertical AI approach
Vertical AI

The unique AI foundation of the epilot platform


At epilot, AI is not an addition at the surface, but is deeply embedded at the very heart of the platform, benefiting from several factors:
Comprehensive database
All business areas in one platform

epilot combines customer data, process knowledge, consumption patterns, price signals and other market data into a dynamic data lake spanning all business areas – and, thanks to Vertical AI, this generates concrete recommendations for action.

→ Der reichste Energie-Datenschatz der Branche: aufgebaut mit 200+ Energieunternehmen

Unique process expertise
epilot doesn't just automate standard processes

AI is only as good as the processes it can automate. In epilot, sales, service and network processes are fully digitised, going far beyond standard ERP processes. Our AI can therefore automate end-to-end, not just at the surface level.

epilot Community
Our AI grows stronger with every new customer

Over 200 customers use epilot. Every new customer, every use case and every interaction makes our Agentic Layer "Luna", which is steering the different AI agents, smarter. This generates genuine market intelligence – something that is impossible with on-premises systems and in-house developments

Technology of the Future
Designed for the age of AI

The epilot platform is based on microservices and is 100% serverless. It is continuously being developed – without IT projects, without maintenance windows, and without disrupting your operations. The ideal foundation for AI.

Example of use in customer service: The AI Mail Agent

The AI Mail Agent specialises in understanding and processing customer emails and radically speeds up the resolution of customer enquiries.

Summarising email conversations and highlighting specific recommendations for action with direct link to the business objects

Suggestion of automatically generated e-mail responses with cross-conversation memory and transparent labelling of the source

Complex filtering of contacts, incoming requests or processes by simply entering text

Automatic categorisation of incoming emails to enable fully automated processes in customer service

Data protection for the use of AI in epilot

The protection of our customers' data is our top priority. That is why we pursue a strict and consistent security concept when using AI.

Every organisation can decide whether to use AI in epilot

Strict separation of clients and their data

All data remains in Europe and is protected in accordance with the GDPR

Encryption of all data during storage and transmission

Vision: Where are we heading with AI in epilot?

Maximum efficiency boost

Radical increase in efficiency in day-to-day work by expanding and increasingly integrating AI functionalities

Unique forecasts and smart reports

Prediction of the next best action as well as expected sales, upsell potential, cancellation probabilities and much more

Personal AI co-pilot for each user

Provision of a customised AI co-pilot for the energy world that can take on recurring daily tasks

Find out more about AI in epilot

Follow our CTO Szilard Toth on LinkedIn and subscribe to our newsletter to be the first to find out all the latest news on AI.

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Watch a demo to find out how the epilot cloud platform can help you. Because no one likes inefficient processes. Neither employees, nor partners, nor customers.

Flexible & modular

GDPR compliant

No programming knowledge required

Learn how to set up full use cases in minutes with our growing library of validated blueprints.