Legally compliant grid portal for grid operators

Digitalize your grid processes efficiently and in compliance with the law

Automate the entire process, from grid connection to commissioning and registration of customer systems. Easily meet regulatory requirements with a central platform and customized portals for all parties involved.

Flexible & modular

GDPR compliant

No programming knowledge required

70+ Grid operators rely on the epilot cloud platform

The challenges of modern grid operators

Grid operators are facing enormous challenges today. Increasing customer inquiries and stricter regulatory requirements as part of the energy transition are overburdening employees.

Working with installers is inefficient.

Increasing registrations of customer systems are overburdening employees.

There is a lack of transparency about process bottlenecks.

The pressure to meet legal deadlines is growing.

The solution: epilot grid portal

Imagine being able to solve all these challenges with a single, powerful platform. As the XRM for the energy industry, epilot offers you exactly that: A central solution for all grid processes that enables efficiency gains and ensures compliance with legal requirements. Seamlessly map a continuous process from initial registration to commissioning.

Digitally capture grid connection requests, registrations of customer systems and commissioning requests

Replace fragmented systems and paper-based processes with a central, digital solution. Guarantee legally compliant and structured data collection.

Configurable digital forms, compliant with the BDEW guidelines and constantly adapted to legislative changes

Integrated grid portals with access for end customers and installers to submit inquiries online

Automatic transfer of inquiries into the digital construction file

Connection to software ecosystem, e.g. ERP, market master data register, digital grid twin

Process received requests and registrations efficiently

Transform time-consuming, Excel and email-based processes into efficient, digital processes. Speed up the processing of inquiries and meet legal requirements.

Digital click paths for customers, employees and installers for structured data collection

Pre-built, customizable templates specifically for grid operators

Central digital construction file with all relevant information

Automated processes for handling inquiries with all process participants

Access to the inquiry for end customers/installers to submit relevant data and documents

Streamline your customer service with self-service options

Transform your customer service from overworked employees and outdated portals to an efficient, customer-friendly experience that relieves your service agents and increases customer satisfaction.

100% legally compliant

With epilot, you meet all legal requirements for grid operators and are prepared for any adjustments in the future as well.
The bdew guidelines provide helpful information on how to implement these legal requirements, all of which you meet with epilot.

Blueprints for network operators

Change house connection electricity

Change house connection electricity

Manage every change to the house connection electricity: from relocation to decommissioning.
Change house connection gas

Change house connection gas

Manage all changes to the gas house connection: from power increase to decommissioning.
Change of house connection district heating

Change of house connection district heating

Manage changes to the house connection for district heating: from increasing capacity to decommissioning.
Charging equipment registration

Charging equipment registration

Simplify the registration of charging facilities: digital registration and efficient subsequent processes.
Commissioning district heating

Commissioning district heating

Revolutionize your district heating commissioning: capture requests digitally and manage installers effciently.
Commissioning electricity

Commissioning electricity

Digitize your electricity commissioning: capture requests and organize installers digitally.
Commissioning gas

Commissioning gas

Optimize your gas commissioning: record requests digitally and manage installers efficiently.
Heat pump registration

Heat pump registration

Accelerate the registration of heat pumps: digital registration and efficient follow-up processes.
House connection district heating

House connection district heating

Digitize your district heating grid connection: digital efficiency everyone involved in the process.
House connection electricity

House connection electricity

Digitize your grid connection for the electricity sector: efficient processes for everyone involved.
House connection gas

House connection gas

Optimize your grid connection for the gas division: digital efficiency for everyone involved in the process.
Registration of PV systems

Registration of PV systems

Optimize the registration of PV systems: digital registration and efficient processing.
Registration of plug-in PV systems

Registration of plug-in PV systems

Simplify the registration of ready-to-plug-in PV systems: digital registration and efficient follow-up processes.
Storage registration

Storage registration

Optimize the registration of stores: Digital registration and efficient follow-up processes.
Our references

What our customers say about epilot

"With epilot, we have successfully implemented 32 process variants for the registration of generation plants, which enabled us to process more than 8,000 applications digitally in the first year after launch. "
Christian Stange
Christian Stange
Head of Corporate Development
"epilot is a cloud-based, holistic and user-friendly solution that we can design and expand according to our wishes — and for which we do not need any IT resources to implement."
Eckhard Hage
Eckhard Hage
Head of Functional Area Electricity
"In addition to flexible customization, the epilot grid portal offers the great advantage that data is not only recorded digitally, but is also processed efficiently and transparently in a digital file."
Jonas Kautz
Jonas Kautz
Network Management Functional Area
"Since we have been working with epilot, we can always identify where we are in the process chain and why one process is taking longer than the other. We can provide customers with specific information and tell them exactly what documents are missing."
Daniel Wolter
Daniel Wolter
Technical Manager
"A major advantage for us in our collaboration with epilot is being actively involved in designing the solution as a pilot partner in order to achieve the best result together. In this way, we have set ourselves up for the future in a very short time and can offer both customers and installers an optimal digital experience."
Andre Freude
Andre Freude
Head of Network Sales and Contract Management

FAQs

Can I integrate epilot into my existing systems?

Yes, epilot integrates seamlessly with your existing systems, including ERP, GIS, document management systems, archiving systems, planning tools and more. In addition, we support integration with grid compatibility testing tools such as envelio.

Why is epilot's digital construction file beneficial for grid operators?

The digital construction file offers a full 360° view of all information about customers, processes, buildings and meters. All relevant information is available in one place and in relation to each other, which makes the work of grid operators more efficient.

Is epilot also suitable for smaller grid operators?

Absolutely. epilot is scalable and adapts to the needs of both small and large grid operators. Our modular structure allows you to start with the functions that are most important to you and expand step by step.

How does epilot support compliance with legal requirements?

epilot was developed specifically for the requirements of grid operators and takes current legal requirements into account. With epilot, grid operators meet all legal requirements, including §14e EnWG, §14a EnWG, §8 (1) (2) EEG, §6 (1) NAV and §19 (4) NAV. epilot also continuously adapts to new legal requirements.

How many employees do we need to plan for the use of epilot?

epilot is designed to be user-friendly and requires no IT expertise thanks to its no-code functionalities. The number of users depends on the size of your company and the modules used. We offer training and onboarding workshops to optimally prepare your employees.

Is epilot future-proof and can it adapt to market conditions?

Yes, epilot is future-proof and adapts to market conditions, as the platform is continuously being developed to integrate new functions and adapt to the changing requirements of the energy sector. In addition, all elements such as click paths, portals or document templates can be flexibly and easily adapted in real time at any time.

What is the difference to a CRM system?

epilot focuses on end-to-end processes relating to the energy transition. This means that, unlike traditional CRM systems, the system is not limited to managing customers, but is tailored to the specific needs of energy suppliers, grid operators and solution providers. As an XRM, epilot offers all the CRM functions required for their use cases, but also enables the management of products, prices, services and much more across the entire process from the initial customer enquiry to ongoing support. And all this in co-operation with partners, installers and internal teams, without any programming knowledge required.

Can I use single functions modularly without changing my entire system?

Yes, you can use epilot modularly without moving your entire system. You can select specific functions that solve your current problem and do not have to implement the entire scope of epilot directly.

What does epilot cost?

The cost of epilot depends on the modules you choose. Our flexible, modular structure allows you to pay only for the features you need. Through targeted consulting, we help you identify the right modules to create an excellent price-performance ratio. Book a demo for a non-binding quote.

How much effort is involved in the implementation, how long does it take and can you support us?

The implementation of epilot is efficient and fast. Our platform can be up and running within a day, the effort and duration depends on your specific requirements. epilot offers comprehensive implementation support, including consulting, training and technical support. Implementation is usually completed within a few weeks.

Is epilot GDPR compliant and safe?

Yes, epilot is GDPR-compliant and secure. The platform is ISO 27001 certified and stores all data in Germany. As a cloud solution, epilot meets the highest standards of data protection and security.

Get a live demo

Watch a demo to find out how the epilot cloud platform can help you. Because no one likes inefficient processes. Neither employees, nor partners, nor customers.

Flexible & modular

GDPR compliant

No programming knowledge required

Learn how to set up full use cases in minutes with our growing library of validated blueprints.